Sophia Timothy

Operation Management | Customer Success | Process Excellence | ORM | Strategic Planning and Execution | Client Relationship

Role
Head of Customer Success at H.K.Designs
Location
Mumbai, MH, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Sophia Timothy

A driven, energetic, and strategic Operations Management and Customer Success…

Experience

  1. Head of Customer Success

    H.K.Designs

    Sep 2025 — Present · Mumbai, IN

    Leading customer success strategy for Caratwise (USA vertical of Hari Krishna Exports), focusing on client partnerships, and delivering exceptional experiences in the diamond industry.

Education

  • Welingkar Institute of Management

    Post graduate, Human Resources Management/Personnel Administration, General

    2019 — 2020

  • Indian Institute of Management Rohtak

    Certification Program, Human Resources Analytics

    2020 — 2020

  • St Joseph Convent High School

    Bachelor's degree, BBA

    1995 — 2007

  • Pace Career Academy

    Masters , Human Resources Practicals

    2020 — 2020

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Sophia Timothy — Head of Customer Success at H.K.Designs in Mumbai, MH, IN | Unifers