Sophia Klopp

About Sophia Klopp

Business executive that is highly motivated to provide operational excellence throughout the culture of an organization with many years of experience in Food and Beverage Operations, Franchising, Food Safety, Training, and Information Technology. Dedicated to providing high quality standards and processes that enable franchisee\'s for success that promotes the overall brand. Accomplished record of strategic thinking and innovation that enables the framework for future growth by working unilaterally with all areas within the organization. Working knowledge of a broad array of technology platforms that drive both the in-store and digital customer experiences while ensuring brand loyalty. A focus on business results while cultivating positive relationships that enable collaboration throughout the overall organization.

Experience

1. Manager, Guest Experience, F & B and Attractions

   The Hershey Company

   Oct 2024 — Present · Hershey, PA, US

   Implement strategy and deliver world-class innovative customer experiences at Hershey’s owned retail through leadership of multiple functional department leads. Accountable for delivering specific consumer experience metrics and meeting financial targets, while coaching a diverse team of operational talent.• Manages the operation of assigned departments with a focus on revenue and margin generation, driving change initiatives, implementing strategy, controls and performance, and staffing across Hershey, PA. Also includes strategy implementation and leader on-boarding at Hershey\'s Time Square, NY. Outcomes are the delivery of gross margin expansion targets and labor optimization.• Leads the evolution and creating remarkable experiences for HCW customers through data and understanding of the consumer journey, leading to guest satisfaction and meeting/exceeding topline growth targets. • Leads the creation of executional plans for assigned departments that align innovation to growth, and departmental goals to financial/business planning, and ultimately drive the financial growth of the business. • Advises Innovation on retail experience, aligning strategic product development with the THX experiential marketing calendar, and develop processes to advance experiential capability to execute 360 marketing initiatives.• Manages diverse teams, with a focus on building a culture of accountability for results. Executing people/culture initiatives to drive HCW engagement and retention, as well as develop bench strength.• Partners with internal stakeholders across THX Marketing, Retail & Strategy, DTC, Licensing, and National Food Service.• Partner with and influence stakeholders ranging from single-contributor to Director/THX LT level.

Education

• MIT Sloan School of Management

  Applied Business Analytics

  2022 — 2022

• Penn State University

  Bachelor's

  2004 — 2007