Sophia Irene Dcruz
Senior Program Manager | Pricing Strategy, Product and Initiatives at Amazon | Certified Bar Raiser
- Role
- Senior Program Manager - 1p and 3p Pricing Strategy - (Manager Iii) at Amazon
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Sophia Irene Dcruz
Senior business and program leader with 10+ years of experience building large-scale, revenue-critical systems across pricing, vendor finance, risk, and operations in global e-commerce environments. Proven track record of delivering $120M+ in annualized cost savings, leading 200+ member organizations, and partnering with Product, Engineering, Data Science, Legal, and PR teams to launch AI-driven automation and enterprise governance frameworks. Known for transforming complex, ambiguous challenges into scalable solutions that strengthen profitability, compliance, and customer trust at enterprise scale.
Experience
Senior Program Manager - 1p and 3p Pricing Strategy - (Manager Iii)
Apr 2023 — Present · Chennai, IN
Leads an org of 200 pricing auditors, 20 front-line managers and 5 mid-level managers. Manages operations, product and program initiatives targeted at ensuring price competitiveness and accuracy across WW Amazon Retail Pricing and Seller Pricing- Collaborates with Tech and Science teams to build robust guardrails to estimate \'typical price\' block any prices that seem egregious in comparison. Leads feedback loop with partner teams to deep dive into Voice of Customer and Voice of Seller to ensure that guardrail models are retrained to reduce instances of unwarranted blocking of prices. Improved guardrail quality for 2B+ items through the feedback loop- Manages manual audit queues for Vendor/Category Managers and Sellers to appeal against pricing decisions taken by Amazon- Leverages LLM and automation of deterministic SOPs to auto-resolve pricing appeals raised by Category Managers and Vendors by 70%, reducing TAT from 48 hours to ~15 minutes- Handles VP level escalations, PR escalations and Legal escalations related to pricing, and drive closure of associated action items- Manages Event-Based Audits - a proactive audit designed to safeguard customer experience from egregious pricing situations resulting from natural disasters/supply chain issues that cause an exceptional increase in demand.
Education
T A Pai Management Institute, Manipal
Master of Business Administration (M.B.A.), Finance, Marketing, Operations
2014 — 2016
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