Sophia Hume

About Sophia Hume

Currently pursuing a degree in Criminal Justice and Psychology at Northeastern University, I contribute to the success of Zumiez as a Second Assistant Manager. My role involves overseeing daily operations, coordinating staff, and delivering personalized customer experiences. Skilled in sales, cashiering, and customer service, I also train and mentor new employees, helping to establish a collaborative and efficient workplace. At Zumiez, I help maintain smooth retail operations by ensuring an organized sales floor and facilitating seamless transactions. My commitment to enhancing customer satisfaction and my proactive approach to problem-solving align with Zumiez\'s service-oriented culture. Passionate about fostering teamwork and clear communication, I am dedicated to building meaningful connections with both customers and colleagues.

Experience

1. Second Assistent Manager Sales Associate

   Zumiez

   Jul 2023 — Present · Seattle, WA, US

   Oversee daily operations, including staff coordination, solving problems for customers or employees, opening andclosing the store, and financial reconciliation for high-volume retail locations.• Train and mentor new hires on company procedures, including helping with markdowns, inventory, and transfers.• Deliver personalized customer experiences by identifying needs, predicting preferences, providing tailored productrecommendations, and resolving inquiries with communication and service.• Ensure smooth retail operations by maintaining an organized sales floor, adapting to fast-paced environments, andaccurately managing transactions and cash handling.

Education

• Northeastern University

  Criminal Justice and Psychology