Sophia Bernard

About Sophia Bernard

A customer focused finance professional for a decade of extensive experience in Credit Collections, Team Management, Invoicing Department, Dispute Management, Credit Card Processing, AR Customer Service support, MIS reporting, AR credit reporting - V lookup, X Lookup, Pivot table, Cash Forecasting, Problem-solving skills, and Cash Application. Complete knowledge about the O2C process & Mortgage Foreclosure Process. Added skills - Microsoft windows/outlook MS Office suite (Word, Excel, and PowerPoint) Zoho, SAP, CaseAware, Oracle Apps CRM & ERP.

Experience

1. Lead Business Finance

   LeadSquared

   Nov 2022 — Present · Karnataka, IN

   Managed Accounts Receivable aging,achieving a 80% reduction in overduepayments through proactive follow-upstrategies.Directed invoicing processes on SAP,ensuring accuracy and timeliness in billingcycles.Conducted revenue reconciliations,contributing to 15% increase in monthlyfinancial accuracy.Resolved customer disputes efficiently,resulting in a 98% decrease in unresolvedissues and improved client satisfaction.Coordinated with Sales team for churnanalysis, facilitating 10% reduction in churnrate through collaborative customer engagement.Oversaw customer escalations, achieving90% resolution rate within SLA timeframes.Implemented new collection strategies thatled to a 20% improvement in overallcollections efficiency.Managed a team of 5 collection analysts,providing training and support that resultedin 30% increase in team productivity.Utilized CRM tool Tenant Management toanalyze customer usage data, contributingto a 100% increase in understandingcustomer behaviors and needs.Improved invoice dispute process, resultingin faster resolution times and decrease incredit note issuance errors.

Education

• St. Teresa School

  Higher secondary School

  1996 — 2006

• Karnataka pre-university Board - Bangalore

  10+2 Commerce

  2006 — 2008

• Bangalore University

  Bachelor's degree

  2008 — 2011