Soorya Chandiramohan
Fraud Ops Specialist @ Citi | KYC - Chargeback & Claims - Transaction monitoring - Fraud Detection | Architect
- Role
- Fraud Ops Specialist - C05 at Citi India
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Soorya Chandiramohan
I am a dedicated Banking Operations professional with nearly 3.5 years of experience…
Experience
Fraud Ops Specialist - C05
Dec 2024 — Present · Chennai, IN
Perform complex fraud investigations with minimal supervision.Respond to complex customer requests that may not be covered by established procedures.Identify potential fraud, by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situations.Reviews sampling reports sent by outsourced vendors and provide the same to Credit Initiation teams post validation.Reviews the alerts received to ensure that fraudulent credit card booking is avoided.Resolve highly complex issues directly with client, or third parties.Drive organizational change through innovation and process improvement, eliminating friction points for teamMonitor process workflow, quality, and recommend new options to enhance productivity as required.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.
Education
SRM Nightingale School
SSLC
Rajalakshmi School of Architecture
B.Arch, Architecture
2017 — 2022
Dakshina Bharat Hindi Prachar Sabha
Praveen Poorvaadh (B.A. in Hindi Literature), Hindi Language and Literature
SRM Nightingale School
HSC
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