Sooraj S
Data Analyst | Specializing in Data Reporting, Dash-boarding, and Forecasting | Expert in Power BI and SQL
- Role
- Senior Compliance Associate at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sooraj S
I am a former engineering and operations professional transitioning into the field of…
Experience
Senior Compliance Associate
May 2019 — Present · Bengaluru, IN
1) Managed and resolved complex customer complaints and issues, ensuring timely and satisfactory resolutions in alignment with Amazon\'s customer-focused approach.2) Investigated root causes of escalated complaints by analyzing data, collaborating with internal teams, and identifying systemic problems.3) Collaborated with cross-functional teams including customer service, logistics, and quality control to implement solutions that addressed customer concerns and improved processes. Documented detailed records of complaints, investigations, and resolutions, contributing to trend analysis and insights for process enhancement.4) Communicated effectively with both internal teams and customers, providing updates on issue resolutions, managing expectations, and ensuring clear understanding of complex situations.5) Mentored junior associates, sharing expertise and best practices to assist in handling escalated complaints more effectively.6) Utilized data analytics to identify trends, patterns, and opportunities for proactive issue resolution and continuous improvement.7) Participated in cross-functional initiatives to drive enhancements in products, services, and processes based on customer feedback and insights.8) Adhered to Amazon\'s policies and guidelines to ensure all actions and resolutions upheld the company\'s standards of quality and service.
Education
Mahatma Gandhi Public School - India
Computer Science
Mahatma Gandhi University
Bachelor of Technology - BTech
2011 — 2015
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