Anuj Sood

About Anuj Sood

Experienced leader with 23+ years of success in spearheading strategic organizational transformations, fostering organic growth, driving continuous improvements & innovations, ensuring operational efficiency, seamless service delivery, and global compliance with industry standards. A skilled collaborator and communicator adept at navigating multi-stakeholder environment to achieve integrated business outcomes through pragmatic solutions, empowered teams, maintaining strong management and governance practices.

Experience

1. Vice President Customer Success

   11:11 Systems

   Apr 2024 — Present · IN

   Managing a global Cloud Team that supports disaster recovery, customer relationship and life cycle management across public and private cloud using multiple technologies. • Overseeing service delivery, client management, and account renewal of Cloud products, Managed IT services, Business Continuity, and Disaster Recovery tests.• As a customer evangelist I focused on customer success, fostering customer growth, enhancing customer retention, and continuously improving customer relationships through effective stakeholder engagement and customer-centric solutions.• Implemented upselling and cross-selling strategies, leading to an average annual committed revenue of USD 3.4 million and non-contracted one-time fees totaling $276k. • Launched customer facing reports to give customer and management visibility into performance in a quantitative manner i.e, Availability Maturity Index, Customer Temperature, Value Score Card, Review templates and standardized Life cycle Management. • Currently serving on the board of directors for the company\'s operations in India.• Passionate for leveraging AI in our daily use case.

Education

• Kendriya Vidyalaya

  Class 1 to 6, Junior Schooling

  1985 — 1992

• IHM PUSA

  2001, HOTEL MANAGEMENT

  1998 — 2001

• Indian School of Business

  Master of Business Administration - MBA, Business Administration and Management, General

  2019 — 2020

• Naval Public School

  1998, Science

  1992 — 1998

• Indira Gandhi National Open University

  Bachelor's Degree, Bachelors of Science

  2008

Skills

• Disaster Recovery
• Business Relationship Management (Account Management)
• Strategic Partnerships
• Pre-Sales
• Infrastructure
• Virtualization
• Cloud Computing
• Information Technology
• Performance Management
• Crm
• Itil
• Risk Management
• Team Management
• Enterprise Software
• Sdlc
• Vendor Management
• Service Delivery
• Business Analysis
• Six Sigma
• Business Continuity
• Customer Retention | Client Effort
• Program Management
• IT Operations
• Management
• Transition Management
• Offshoring
• Resource Management
• Sla
• Process Improvement
• Pmo
• Pmp
• Strategic Planning for Growth
• Leadership
• IT Service Management
• Change Management
• Managed Services
• Bpo
• Integration
• Business Process Improvement
• Service Management