Sonyetta Pyles

About Sonyetta Pyles

Polished and Professional Customer Account Representative: • Successfully prepared…

Experience

1. Customer Account Representative - Energy

   Afl Telecommunications Llc

   Aug 2015 — Present · Duncan, SC, US

   Liaising with manufacturing and commercial business units• Respond to RFQ and market leads. Includes qualification of market leads, review of RFQ, product identification, review of existing agreements, and obtaining pricing and lead time. Analyze quotes to identify additional sales where applicable.• Process customer purchase orders/change orders. Includes reviewing purchase orders against quotes, contracts, or standard terms and conditions, resolving any discrepancies, creating sales orders, supporting the resolution of credit holds, reviewing sales orders for accuracy, and sending an acknowledgment to customers.• Manage customers’ open orders. Includes processing customer expedites, and periodic review of open orders to identify and address issues and communicate status/issues to customers. • Assist customers with additional information requirements. Includes providing tracking information, proof of delivery (POD), invoices, packing slips, product literature, basic technical data, test reports, website, and AFL Direct.• Submit customer complaints. Includes assisting in the problem-solving effort to include implementing corrective actions.• Process Return Material Authorization (RMA) request. Includes obtaining facts, obtaining a decision to accept or reject a request, creating/issuing RMA, monitoring RMA, and all required communications involved. Enter and expedite replacement orders as required.• Support resolution of A/R issues with customers. Includes determining why a customer has deducted or not paid, assessing if there is a valid basis, and determining whether collection or credit is appropriate. Work with Customer Service Manager, Regional Sales Manager, and Commercial Managers as part of the escalation process to resolve.• Supporting and backing up others in the customer service team

Skills

• Invoicing
• Administrative Assistance
• Management
• Team Building
• Budgets
• Accounts Payable
• Administrative Assistants
• Microsoft Word
• Human Resources
• Event Management
• Quickbooks
• Project Planning
• Powerpoint
• Microsoft Excel
• Time Management
• Sap
• Payroll