Sonya B.

Service Delivery & Euc Operations Manager @Sally Europe

Wokingham, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Sep 2024 — Present

Service Delivery & Euc Operations Manager @Sally Europe

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Bracknell, GB

SKILLS

Change ManagementVmwareProject ManagementIT Service ManagementSystem DeploymentCisco TechnologiesIT OperationsBusiness AnalysisService DeliveryIntegrationFirewallsTechnical SupportPrince2ErpServersData MigrationSccmService ManagementManaged ServicesItilWindows ServerBusiness Process ImprovementDisaster RecoveryIT StrategyIT ManagementSharepointSolution ArchitectureMicrosoft Sql ServerOutsourcingBusiness IntelligenceProcess ImprovementIncident ManagementProblem ManagementCitrixStakeholder ManagementEnterprise ArchitectureData CenterManagementSoftware DocumentationSla

ABOUT SONYA B.

An enthusiastic and experienced service practitioner with strong interpersonal and leadership skills. Customer focused with excellent stakeholder management and proven track record of leading multi-disciplinary teams aligned with business objectives. Results driven with diverse experience acquired across a wide range of demanding roles within different IT areas from Operations, Application Support and Service Management. Valuable experience in the Retail, FMCG and Mobility industries. Certified in ITL Foundation, ITIL Service Operations and AgillePM Foundation.

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