Sonya Sharma-Froese
Ai Centre of Excellence Lead @Canada Post / Postes Canada
Signup · Get unlimited contacts
WORK HISTORY
Ai Centre of Excellence Lead @Canada Post / Postes Canada
Ottawa, ON, CA
Driving enterprise AI strategy and governance to enable secure, scalable adoption and measurable business impact across Canada Post- Established enterprise AI governance by implementing policy and risk assessment frameworks, reducing compliance gaps by 100% and ensuring safe innovation across all business units- Led cross‑functional collaboration with CIO, Security, Compliance, and Learning & Development teams to align AI adoption with organizational priorities, accelerating decision cycles by 30%- Scaled Microsoft Copilot adoption to 300+ participants, delivering ~3k hours saved per monthly net value, and a 4/5 productivity impact rating through training, licensing readiness, and usage analytics- Advanced agentic AI platform delivery by defining architecture, SDLC views, and security/quality gates—improving production readiness and reducing delivery risk by 40%- Delivered enterprise chatbot pilots with clear operating models and governance, enabling safe field testing and validating ROI before full-scale deployment.
EDUCATION
University of Calgary
BSc
SKILLS
ABOUT SONYA SHARMA-FROESE
As the leader of an AI Centre of Excellence, I specialize in people, processes, and product ownership to drive innovation and operational excellence. With a background in workforce analytics, operations, and generative AI, I harness data-driven insights to shape strategic decision-making and optimize business outcomes. My expertise lies in building scalable AI solutions, fostering a culture of continuous improvement, and empowering teams to maximize the potential of AI-driven transformation. Leadership Focus- People: Cultivating an Ai-centric culture where curiosity, collaboration, and innovation thrive. I mentor teams to implement AI solutions that enhance workforce productivity, engagement, and experience- Processes: Leading initiatives to identify operational inefficiencies, optimize workflows, and create AI-powered automation strategies that improve efficiency and effectiveness- Product Ownership: Driving the integration and implementation of AI technologies, ensuring solutions align with business objectives and deliver measurable impact. Impact Areas:I have a strong focus on People Analytics, leveraging data to elevate employee experiences and engagement. Additionally, I use analytics to enhance customer-centric strategies, ensuring that AI-driven insights align with market needs and expectations. Beyond the numbers, I’m passionate about enabling businesses to embrace AI responsibly, ethically, and effectively. I believe that successful AI adoption depends on strategic execution and cross-functional collaboration. When I’m not exploring cutting-edge AI solutions, you might find me diving into new tech trends, enjoying a great book, or spending time in the great outdoors.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.