Sonya
Enterprise Customer Success Manager | Strategic Client Partner | SaaS & Healthcare Technology | Driving Retention & Boosting Revenue
- Role
- Enterprise Customer Success Manager at RevenueWell
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Sonya
Customer Success leader focused on building trusted partnerships, driving retention and…
Experience
Enterprise Customer Success Manager
Jul 2024 — Present · NC, US
Manage a $1.8M+ ARR portfolio of 32 enterprise accounts (400+ locations), driving client satisfaction and delivering measurable outcomes through patient communication software, AI virtual assistant and digital marketing solutions. • Drive retention improvement by executing success playbooks, implementing customer health scoring, and aligning renewal strategies with business outcomes.• Own end-to-end client relationships, including onboarding, adoption and training, value delivery, and expansion opportunities.• Built strategic relationships with two of the top 5 enterprise clients, leading to net new locations and multi-year renewals.• Lead governance initiatives, conduct quarterly EBRs, aligning KPIs with business value and product roadmap development.• Partner with cross-functional teams to resolve escalations and ensure seamless customer engagement.• Developed customized success plans, resulting in an increase in upsell and expansion revenue.
Education
North Carolina Central University
Bachelor of Arts - BA
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