Sonya Cyr Marrello
Customer Service Operations Coordinator @ECCO
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WORK HISTORY
Customer Service Operations Coordinator @ECCO
Managing allocations and delivery processes, maximizing shipping against warehouse inventory and purchase orders to ensure the best fill rate.• Managing Business to Business (PS2) site and subject matter expert including, but not limited to, new account setups, alignment of future enhancements with market needs, and increase in utilization for all order intake to drive the best customer experience.• Ensuring all customer orders\' data integrity, maintaining data accuracy standards, and deadlines for completion are met promptly to hit our KPIs.• Completing and delivering daily/weekly/monthly key performance indicators (KPI) order intake reporting in Power BI to the sales team and executive team.• Maintain electronic data integration (EDI) related tasks as it relates to National Retail Federation (NRF) codes, Global Exchange Services (GXS)/SPS catalogs, Available to Promise (ATP) feeds, as needed for EDI Specialist.• Maintaining and updating Customer Service Operations Manual to streamline processes.• Working closely with cross-departmental colleagues to problem solve and clarify pricing, programs, and buy schedules to enforce our shared corporate vision.• Lead systems testing and training efforts in SAP, CRM, WMS, PartnerSite, and CrossDock along with process and best practice documentation.
EDUCATION
Thomas College
Retail Management
ISSA
Fitness Nutrition Certification
ABOUT SONYA CYR MARRELLO
Experienced Customer Service Supervisor with a demonstrated history of working in the apparel and fashion industry. Skilled in Negotiation, Consumer Products, Sales, Market Research, and Management. Strong business development professional.
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