Sonya Chen

About Sonya Chen

I love to dive into employee problems and solve them with knowledge and skills. I love to dig into customer problems and solve them with all possible solutions I can provide. To accomplish this, I focus on key results, resources, and quickly adapt to new ideas. I enjoy meeting new people from different background and hearing new perspectives. I have enjoyed positions throughout my career in human resources and customer service. My personal and professional experiences have taught me the following about myself- I put the customer at the center of all that I do- I am constantly learning because I never settle- I stay calm when faced with adversity- I am supportive of others in a team environment- I step out of my confront zone take adventures- I am flexible and able multi-task in a fast-paced environment- I have excellent time-management skills with superb attention to detailSome of the achievements in Bedshe- Act as the first and only HR in the US start-up office to create SOPs for all HR functional areas- Act as the key person to liaise and communicate between US and China offices, able to translate and interpret between English and Chinese- Oversee TA, Operation, Employee relations, Payroll, Benefits, Performance Management in the US office.Some of the achievements in Dentsu- Executed 5 out of 10 global network brands of employees on-boarding, mid-employment changes, and off-boarding process- Successfully onboarded over 500 new hires- Processed timesheets for more than 300 regional non-exempt employees, contractors, and interns bi-weekly- Facilitated the talent review process for employees including communication and troubleshoot.Professional Skills: SyncHR | ADP | Paychex | Paycom | Helpscout | Taleo | iCIMs | E-Verify | HireTech | Corporate Screening | Microsoft Office | Zendesk | Survey Monkey | Engagedly | WeCom | Halogen

Experience

1. Senior Human Resources Generalist

   Rendr

   Sep 2023 — Present · New York, NY, US

   Own complex employee relations matters, including disciplinary actions and performance improvement plans• Conduct investigations, provide high level summary and immediate next steps to upper management• Manage and execute all aspects of employee separations including involuntary termination and offboarding process, ensuring compliance with company policy and legal regulations• Serve as primary HR partner to clinical and non-clinical leaders in a highly regulated healthcare environment• Review and update employee handbook annually

Education

• NYU School of Professional Studies

  Diploma, Managing Workplace Diversity and Inclusion

  2018 — 2020

• Brooklyn College

  Bachelor of Science - BS, Business Management and Finance

  2014

• Brooklyn College

  Bachelor of Business Administration - BBA, Human Resource Management and Leadership

  2014