Sumit Sharma
Assistant Manager at Infosys BPM
- Role
- Assistant Manager at Infosys BPM
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Sumit Sharma
The complete responsibility of the Service Desk delivery for multiple accounts. KPI delivery exposure in US Markets. Experience in setting up and leading new Projects and diverse programs including voice, email support, customer retention, customer service, semi-technical & technical. Good exposure in operations, training and quality assurance during the approx. 14 years of experience.Specialties: Recruitment, Training, Incident Management, Problem Management, Business Development, Operation Manager, Service Desk Team Lead, Team Lead
Experience
Assistant Manager
Apr 2023 — Present · Pune, IN
Education
B.K.Sr.Sec School, Amritsar
+2, Commerce
1999 — 2000
Chitransh A.D. College, E-7 Chitragupt Nagar Arera Colony, Bhopal
Bachelor's degree, Computer Programming, Specific Applications
Skills
- Call Centers
- Business Development
- Outsourcing
- Recruiting
- Management
- Team Building
- Program Management
- Telecommunications
- Analysis
- Vendor Management
- Performance Management
- Crm
- Itil
- Team Leadership
- Project Management
- Troubleshooting
- Quality Assurance
- Bpo
- Service Delivery
- Technical Support
- Team Management
- IT Service Management
- Leadership
- Employee Engagement
- Incident Management
- Microsoft Office
- Customer Satisfaction
- Customer Service
- Operations Management
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