Sonu Yadav

About Sonu Yadav

Achievement-oriented professional with nearly 5 years of hands-on experience in System…

Experience

1. Technical Support Executive

   Earthood

   Mar 2022 — Present

   Playing as a single role for IT Support for 80+ users on local and remote support to PAN\\\\nIndia team.\\\\nProviding user support for technical issues for hardware and software related.\\\\nTake caring of laptops and desktop health issues and handling network related issues\\\\nHandling Skype Business, Microsoft Teams and other video conference apps.\\\\nDealing with vendors and handling procurements.\\\\nBuy new IT devices and get the older devices like laptops, printers repair as and when\\\\nrequired.\\\\nBiometric and CCTV Support.\\\\nNetwork Printers Support.\\\\nIT Budget preparation.\\\\nTesting all third party application and maintain documentation.\\\\nTrouble shooting and resolving Hardware, Software and Network Connectivity incidents\\\\nrelated to Desktops and laptops Associated peripherals.\\\\nProviding Tele. Tech. Support & Remote Support.\\\\nIT Inventory and audit support.\\\\nProviding Application support.\\\\nOffice O365 Manage & Support.\\\\nAntivirus (McAfee & Norton) manage & support.\\\\nCloud (SYNC) backup & Manage.\\\\nVendor management.\\\\nMaintain LinkedIn page for company.\\\\nDevelopment of dashboard from various analytics on LinkedIn posts.\\\\nExtracting Attendance of last month for all the employees.\\\\nUser creation / deletion, modification, access control, Email Forwarding backup, group\\\\ncreation on G-suite Admin.\\\\nDomain Add Change & manage, Data migration, Rules, Monitor Activity.\\\\nWebsite & CRM portal management.\\\\nMaintain and operate CRM and troubleshoot all problems team faces either by himself\\\\nor with the help from vendor.\\\\nWorking on HRone.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n