Sonu Prem

Digital and Data Administrator @Nasen

Tamworth, GB

As part of nasen’s Data & Website team, I support the organisation’s digital platforms to ensure accurate data, seamless learning experiences, and effective communication with members and stakeholders. My role combines LMS, CMS, and CRM administration with a focus on accessibility and efficiency.Key Responsibilities: 1. Absorb LMS: Create and upload e-learning content, prepare learner enrolments, and set up reporting dashboards in preparation for the LMS launch. Actively contributing to the ongoing project to implement the LMS across the organisation.2. Drupal CMS: Maintain and update website content, ensuring accuracy, accessibility, and timely publishing.3. Salesforce CRM: Update events, maintain campaigns, and manage accounts to support staff workflows and enhance member engagement.4. Provide first-line technical support to members, responding to queries and escalating issues when necessary.5. Contribute to data audits, GDPR compliance, and documentation of processes to strengthen digital operations.