Sonu Kumar
System Engineer at Infosys.LTD | Google Workspace Administrator | Cloud Admin with Azure & GCP Experience
- Role
- System Engineer at Infosys
- Location
- Jamshedpur, JH, IN
- LinkedIn followers
- 500 followers
About Sonu Kumar
I experienced Google Workspace Administrator with a strong background in cloud computing, productivity tools, and collaboration software.2. Adept in managing Google Workspace applications such as Gmail, Drive, Calendar, Google Meet, and Google Groups, with a deep understanding of email management, including spam filtering, SMTP relays, and email authentication protocols like SPF, DKIM, and DMARC.3. Skilled in troubleshooting complex email-related issues, including email delivery failures, authentication issues, and MX record configurations.4. I have successfully fostering a collaborative environment to resol performance of team.5. My expertise extends to utilizing tools like Google Vault and the Investigation Tool for compliance monitoring and data analysis, while also analyzing email headers to resolve technical issues.6. Proficient in DNS configuration, server-level operations, and website management.7. I have consistently contributed to process improvements, creating SOPs, knowledge base articles, and documentation to streamline issue resolution for L1 & L2 support teams.8. Throughout my career, I have demonstrated the ability to manage escalated issues for Google Workspace Enterprise Plus customers and ensure seamless communication through the configuration of SMTP relays for websites.9. In addition to my technical skills, I have excellent communication abilities and am fluent in English, enabling effective coordination and issue resolution with cross-functional teams.10. I am also experienced with advanced Excel functions and Salesforce CRM, further enhancing my ability to manage cloud-based workplace solutions, Java, Robotic Process Automation and kubernet.11. Currently seeking opportunities to leverage my technical expertise and leadership skills to drive efficiency, innovation, and continuous improvement in cloud-based environments.
Experience
System Engineer
Oct 2024 — Present · Bhubaneswar, IN
Education
SSVM H/S Jamshedpur
Tenth, General Studies
University of Mysore
Master of Computer Applications - MCA, Computer and Information Sciences and Support Services
Karim City College Jamshedpur
Bachelor of Science - BS, Mathematics and Physics
BPM (+2) H/S Jamshedpur
I.Sc (PCM), Computer Science
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