Sonu Kamble

About Sonu Kamble

Serve as primary system administrator for the salesforce environment*Handled various administrative functions such as user/permissions maintenance, field management, page layout changes, generation of reports and dashboards, managed package installation and maintenance, and other routine admin tasks.*Importing sales department leads, contacts, and other data.*Setting up and managing users, permission lists, and permission groups on a regular basis and troubleshooting any access-related issues for internal users as well as customer users*Maintain all Salesforce.com sandboxes, including creating and synchronizing sandbox metadata and appropriate data sets.*Identify, diagnose, and resolve technical problems, track problems appropriately and provide day-to- day end-user support for Salesforce Users.*Interact directly with customers to isolate, reproduce, troubleshoot, and resolve data and product interface problems*Providing training and support.*Workbench, Data Loader*Workflows, Approval Process, Process Builder, Lightning Flow*Jira, ServiceNow.*Expertise in Sales Cloud, Lead Management, Assignment Rule, Auto Responses Rule, Web-To-Lead*Knowledge of Apex, Trigger, Batch Class, Test Class*Deployments via AutoRabit, Workbench, and Change sets.* Knowledge of Agentforce.* Worked on Agentforce for Service and Sales to design autonomous agents using Topics, Actions, and Instructions aligned with business use cases.* Configured Prompt Builder, Topics, and Instructions to control Agent behavior and improve response accuracy.* Configured Agentforce Data Libraries to ground agents using Knowledge articles, uploaded documents, and org data.* Experience working with customer Data Streams, Data platforms, data lakes Object, Data Model Object, and similar customer data orchestration solutions.

Experience

1. Senior Technical Analyst

   Jade Global

   Jan 2022 — Present · Pune, IN

Education

• Railway Mens High School

  Engineer's degree, SSC

  2001 — 2005