Sonny Vukic

About Sonny Vukic

LARGE-SCALE HEALTHCARE STRATEGY & OPERATIONS • BUSINESS DEVELOPMENT • CHANGE LEADERSHIP • TEAM ENGAGEMENT My background spans 20+ years as a leader within national companies providing Hospice & Palliative Care, Urgent Care, Occupational Health, Specialist and Rehabilitation services, Physical Therapy, Pediatric Dentistry, and 10+ years as a clinician.My philosophy is this: Transformational leadership requires the ability to nurture trust, team and customer engagement, collaboration among stakeholders of diverse viewpoints, and an accountability-driven mindset. I grow business by developing people and teams. The business wins when every colleague wins.This is the kind of environment that fosters inspired teams and optimal results such as these:• Dramatic increases in profitability, market share, customer satisfaction, and colleague engagement scores for the Pacific region of Concentra Urgent Care.• Substantial expansion, revenue growth, and increased effectiveness for the Northern California region of Physiotherapy Associates.• Revitalized colleague satisfaction, team performance, and growth readiness for a small healthcare company I served as a consultant.Working closely with senior and C-suite leadership as well as field teams, my experience includes:• Hospice and Palliative Care regional growth via development of effective Site leadership teams and the creation/development of strategic partnerships with key care partners (including Stanford and Cedars Sinai Hospitals) Accountability for operations, QA and compliance, client relationships, growth strategy, team development, and P&L for up to 41 locations spanning four states.• Driving revenues in excess of $150M. • Developing and implementing new programs and performance metrics. • Leading 30+ member management teams of clinical and business professionals.• Directing acquisitions and site relocations/expansions. AREAS OF EXPERTISE:StrategyGrowth Planning and ExecutionOrganizational DevelopmentPhysician RelationsClient Relationship ManagementMentorshipNegotiation & InfluenceTalent & Team DevelopmentCustomer Service & Loyalty DevelopmentGrooming Collaboration, Integrity & Trust

Experience

1. Chief Operating Officer

   Redwood Hospice

   Sep 2023 — Present · San Jose, CA, US

Education

• Harvard University

  Executive Education, Leadership and Management

  2000 — 2009

• Keller Graduate School of Management

  Master of Business Administration (MBA), Business

  2007 — 2012

• Stony Brook University

  Bachelor of Science (BS), Physical Therapy/Therapist

  1989 — 1991

• University of California, Berkeley, Haas School of Business

  Certificate of Business Excellence , Business Management and Executive Leadership

  2012 — 2015

• Stony Brook University

  Bachelor of Arts (BA), Psychology

  1985 — 1989

Skills

• Customer Service
• Training
• Healthcare Consulting
• Service Line Planning
• Business Analysis
• Change Management
• Healthcare
• Business Development
• Customer Relations
• Hospitals
• Financial Performance
• Strategic Communications
• Talent Management
• Project Management
• Coaching
• Strategic Planning
• Orthopedic
• Negotiation
• Market Analysis
• Human Resource Development
• People Development
• Physician Relations
• Data Modeling
• Executive Management
• Operations Management
• Provider Relations
• Organizational Development
• Management
• Team Building
• P&L Management
• Public Speaking
• Strategy
• Data Analysis
• Business Strategy
• Healthcare Management
• Practice Management
• Process Improvement
• Performance Management
• Crm
• Continuous Improvement