Sonny Garrett-Graham

About Sonny Garrett-Graham

Workforce Development Professional with 6 years of experience as a Case Manager. One Year of experience as a Career Advisor. Provide Career Counseling, Coaching, and Workforce Training and education. Passionate about serving underserved individuals and being a bridge to help them reach better opportunities by assisting them with Soft Skills, Resume Development, Career Coaching, and helping them use labor market tools. Proficient with Salesforce, VOS operating systems, CRM Database software, HMIS, and various related software and networking solutions.Profession Goals to make a difference in the community I serve by increasing my knowledge, improving my ability to collaborate, demonstrating my leadership skills, and being a positive contributor to my community. I want to use my knowledge of social work, and helping professionals to make an impact on the community that I serve.

Experience

1. Billing Representative Specialist

   NeoGenomics Laboratories

   Dec 2025 — Present · US

   Billing Representative Specialist — NeoGenomics Laboratories(Back‑End Billing & Reimbursement)Processed high‑volume back‑end billing tasks for molecular and oncology laboratory services, ensuring accurate claim submission to commercial payers, Medicare, and Medicaid.Reviewed laboratory orders, CPT/HCPCS codes, diagnosis codes, and supporting documentation to verify billing accuracy and compliance with payer guidelines.Researched and resolved claim denials, underpayments, and reimbursement discrepancies through detailed analysis and follow‑up with insurance carriers.Managed appeals and reconsiderations by preparing supporting documentation, medical necessity information, and corrected claims.Monitored outstanding accounts receivable and executed targeted follow‑up strategies to reduce aging and improve reimbursement timelines.Collaborated with internal teams—including coding, accessioning, client services, and revenue cycle leadership—to resolve billing issues and streamline workflows.Utilized billing systems, clearinghouses, and payer portals to track claim status, verify eligibility, and update account information.Ensured compliance with federal, state, and payer‑specific regulations, including HIPAA, Medicare billing rules, and laboratory reimbursement policies.Identified trends in denials or payer behavior and escalated issues to management to support process improvement and revenue optimization.Maintained high accuracy and productivity standards while meeting departmental KPIs for claim turnaround, appeals, and reimbursement recovery.

Education

• University of the District of Columbia

  Associate’s Degree, Liberal Arts and Sciences/Liberal Studies

  2012 — 2014

• University of the District of Columbia

  Bachelor's degree, Social Work

  2015 — 2017

• The Catholic University of America

  Certificate - Addictions Counseling - Catholic Charities, Substance Abuse/Addiction Counseling

  2010 — 2010

• Chicago State University

  Certificate in Paralegal Studies, Legal Assistant/Paralegal

• Parkdale High School

  High School Diploma, General Studies

  1992 — 1995