Sonny Kavoian

Project Manager is Network Supervisor @City Of Fresno

Fresno, CA, US

Take ownership in direction, guidance, and coaching for five direct reports (Systems centric). • Oversee and lead 15 - 20 small (70K) to large technical IT projects (1M) at any given time. • Create and build processes/standards where needed, especially between departments. • Emphasize quality of work, thorough documentation, and establishing processes.• Write case studies and vet interview questions for hiring staff.• Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.• Have built a complete process life cycle for a semi-automated Windows Server patching project using end-to-end project management methodology. • Praise, reviews, and promotion are based on observable accomplishments, not on an individual’s social skills or workplace perception.• Establish and maintain a positive, productive relationship with operational partners and staff.• Experience in knowledge transfer transitions, whether they are personnel or a department.• Job breakdown: Project Management 70%, unplanned outages 10%, Supervision 10%, Access control 5%, Trouble tickets and politically sensitive issues 5%. • Visibility: Build and share direct report calendars (Monthly, Daily, and Standby Duty), Department goals, and individual workloads/development to senior management.• Leverage Microsoft Teams to effectively manage projects at scale.

California State University, Fresno

BSBA, Marketing Option