Sonja L. O.

About Sonja L. O.

As a seasoned leader with extensive experience in technology, IT operations management, and team leadership, I create order out of chaos. Whether diminishing inefficiencies, improving processes, or reducing waste, I am known for successfully sponsoring a variety of types and sizes of programs, projects and budgets, often while balancing both permanent and interim roles. I get most fired-up about finding ways to improve a system. For example, IT is most interesting to me when I can move a team beyond reactive fixes to proactive, customer-centered problem solving. Or, by asking questions such as, “What are ways we can use technology to add value?” and “How can I engage the interest and skills of my team to support the organization’s needs and strategies?” Answering these questions is where I best excel. My experience includes accountability for operating large, enterprise-wide technologies that require great cross-functional leadership and collaboration. I quickly read talent and motivate and empower staff to provide excellence and improve company performance. I am able to build and sustain rapport with executives, peers and staff through times of crises and extreme change—trusted to present the unvarnished truth in an appropriate and helpful manner. Specialties: IT infrastructure and operations management | technical debt reduction | process management | IT advising and consulting |enterprise-wide conversions | program management | project champion | incident management | change management | problem management | root cause analysis | employee engagement | cross-functional team leadership and collaboration | talent management | budget oversight and control

Experience

1. Director IT - Infrastructure, Operations and Cloud

   Milliman

   May 2025 — Present · Seattle, WA, US

Education

• Adelphi University

  Bachelor’s Degree, Computer Science

• University of Phoenix

  Master of Business Administration (M.B.A.), Human Resources Management