Sonja Born
Professional with 6+ Years in Retail Sales and 15+ Years in Telecommunications | Cross-Functional Team Leader | Project Coordinator | Service Delivery | Inside Sales
- Role
- Fashion Stylist at Banana Republic
- Location
- Tulsa, OK, US
- LinkedIn followers
- 500 followers
About Sonja Born
I thrive on providing world-class customer service to internal and external customers. I am resourceful in seeking answers, staying up to date on new products, and developing solutions to help my clients with their evolving fashion or business needs. I’m professional in my written and verbal communication, I enjoy making presentations, and I work well independently and as a member of a team. I’m driven to be the best I can be and by learning every day and applying what I learn to help others. I have developed and delivered training to help job seekers navigate a dynamic job market and team-building exercises to help team members define and remain focused on our mission in an ever-changing industry. I\'m highly detailed in my work, whether it be analyzing and applying data, problem solving, making the store look its best, or utilizing skilled selling.
Experience
Fashion Stylist
Jul 2019 — Present · Tulsa, OK, US
July 2019 - February 2022 | May 2022 - PresentI drive sales by connecting with customers and suggesting additional items to coordinate and elevate their fashion selections. I consistently lead the team on monthly metrics of card conversion, card usage, units per transaction, and average transaction. I was recognized as the Spotlight Employee in 2020 and again in 2024 for performance, including a strong focus on a positive customer experience, enrolling new customers in our brand card, retaining loyal customers in the client book, and perfect attendance.
Education
Illinois State University
B.A.
Skills
- Program Management
- Vendor Management
- Microsoft Office
- Sales
- Microsoft Powerpoint
- Team Building
- Management
- Customer Satisfaction
- Training
- Contract Negotiation
- Business Development
- Telephony
- Microsoft Outlook
- Ethernet
- T1
- Leadership
- Co-Location
- Human Resources
- Mpls
- Sales Operations
- Customer Service
- Project Management
- Employee Training
- Microsoft Word
- Account Management
- Public Speaking
- Internet Protocol (Ip)
- Managed Services
- Unified Communications
- Pilates Instruction
- Telecommunications
- Voip
- Data Center
- Multiprotocol Label Switching (Mpls)
- Microsoft Excel
- Solution Selling
- Voice Over Ip (Voip)
- Networking
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