Sonja Roberts
Business Assurance & Contracts Manager @Jiffy Lube
Signup · Get unlimited contacts
WORK HISTORY
Business Assurance & Contracts Manager @Jiffy Lube
Managing the Customer Service department and Technical Support services for all US Jiffy Lube locations.Evolve, improve and execute all Franchisee business assurance processesManage and improve account management processes to maintain stability in the financial relationship between JLI and FranchiseesManage the Network Development transaction approval process, the preparation of required Jiffy Lube documentation and review of incoming legal documents pertaining to store development, renewals, closures and transfers.
EDUCATION
Grambling State University
Bachelor of Science (BS), Computer Information Systems
Houston Christian University
Master of Business Administration (MBA), Business Administraton
ABOUT SONJA ROBERTS
Business leader in the energy industry with over 20 years of operational, technology and project management experience. Demonstrated business and commercial acumen, with strong process improvement, change management and critical thinking skills. Strong ability to quickly assess the situation and develop sustainable improvements that are cost effective. Able to present complex ideas to diverse groups in an engaging and respectful manner where the final outcome is aligned with the business strategy. Specialties: Process Improvement, Change Management, Due Diligence, Operational Excellence
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.