Sonja Delafosse
Driving organizational transformation and elevating customer success.
- Role
- Customer Success Manager at Adobe
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Sonja Delafosse
With over a decade in the SaaS industry, my journey has been marked by a steadfast…
Experience
Customer Success Manager
Sep 2025 — Present · Seattle, WA, US
I partner with higher education institutions across North America to support the successful adoption and integration of Adobe tools into their academic ecosystems. I focus on building strong, trust-based relationships with institutional stakeholders to understand their unique goals and align Adobe solutions to meet those needs. Through tailored onboarding, enablement, and engagement plans, I help drive active usage and long-term value for both faculty and students. Internally, I collaborate closely with Sales, Marketing, and Product teams to ensure a seamless and unified customer experience, while sharing customer insights to inform strategic direction and product development. I also track key engagement metrics to identify opportunities for deeper adoption and improved outcomes. A core part of my work involves designing and executing scalable programs and engagement strategies that can be replicated across institutions, enhancing both efficiency and impact. Additionally, I contribute to the development of tools, templates, and frameworks that support consistent and scalable customer success delivery.
Education
Western Washington University
Bachelor of Arts
1990 — 1994
University of Washington
MEd
2008 — 2009
Central Washington University
Teaching Certificate
1994 — 1996
Skills
- Teacher Training
- Technical Training
- Staff Development
- Instructional Technology
- Technology Integration
- K-12 Education
- Curriculum Design
- Differentiation
- Program Management
- Public Speaking
- Coaching
- K-12
- Professional Learning Communities
- Instructional Design
- Educational Leadership
- Mathematics Education
- Special Education
- Differentiated Instruction
- E-Learning
- Lesson Planning
- Teaching
- Adult Education
- Office 365
- Curriculum Development
- Elementary Education
- Educational Technology
- Tutoring
- Curriculum Mapping
- Social Studies
- Classroom Management
- Education Program Development
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