Sonja Lackey Hayes
Sales Support I Sales Enablement I Customer Success I Technical Support l Client Support l Customer Support I Inside Sales
- Role
- Technical Support Specialist at Hydro, A Psg Brand
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Sonja Lackey Hayes
Experienced Sales Support Specialist with a demonstrated history of working in the chemicals industry. Skilled in Operations Management, Mentoring, Production Management, Pricing, CRMs, and Customer Support.#sales #sustainability #network #customerrelations #professionalwomen #salessupport
Experience
Technical Support Specialist
Jul 2023 — Present
Provide technical support to internal and external customers via phone and email. New customer set up and manage all aspects for international customers from quote to shipment. Manage new customer set up and order entry processes. Manage Saas billing processes. Write SOPs highlighting best practices and lead employee training sessions.
Education
Liberty University
Bachelor's degree, Biblical studies and minor in Christian counseling
Skills
- Production Management
- Microsoft Office
- Training
- Conflict Management
- Telephone Skills
- Outlook
- Administrative Assistants
- Lean Manufacturing
- Team Building
- Insurance
- Communication
- Payroll
- Customer Service
- Benefits Administration
- Employee Benefits
- Employee Relations
- Data Entry
- Microsoft Word
- Coaching
- Account Management
- Claim
- Operations Management
- Manufacturing
- Microsoft Excel
- Powerpoint
- Leadership
- Conflict Resolution
- Quality Control
- Workers Compensation
- New Hire Orientations
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