Soniya Sola
Servicenow Administrator @Cardinal Health
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WORK HISTORY
Servicenow Administrator @Cardinal Health
Supported smooth and efficient IT operations using ServiceNow ITSM and ITOM, including Incident, Problem, Change, Service Catalog, Workflow, and Flow Designer.· Collaborated with platform functional teams and business stakeholders to design and deliver solutions that met evolving customer and operational requirements.· Developed and maintained ServiceNow request forms, tasks, and workflows to improve service delivery and fulfillment efficiency.· Designed and delivered end-user training materials and knowledge resources to improve adoption and reduce support overhead.· Implemented system integrations and automation using REST, SOAP, workflows, and scripted solutions.· Created and customized UI Policies, UI Actions, Client Scripts, UI Pages, and Business Rules based on business requirements.· Assisted with ServiceNow application upgrades, including testing, data validation, and post-upgrade support.· Managed form and list dictionary configurations, view design, and related list customization across multiple modules.· Administered application security, including user administration, role assignments, and ACL configuration to ensure system integrity and compliance.· Developed and maintained advanced Transform Map scripts to support accurate and reliable data imports into ServiceNow.· Built and customized Service Catalog items and fulfillment workflows supporting multiple business processes.· Configured SLA definitions and workflows across Incident, Request, and Change Management processes.· Designed reusable UI Macros and templates to standardize user experience across applications.· Configured and maintained CMDB and Asset Management forms, supporting accurate asset tracking and reporting.· Resolved user access and role issues by validating Active Directory integrations and user records.· Created database views and reports to support reporting on catalog variables and operational metrics.
EDUCATION
Jawaharlal Nehru Technological University
Master of Technology - MTech, Computer Science
Jawaharlal Nehru Technological University
Bachelor of Technology - BTech, Computer Science
ABOUT SONIYA SOLA
Senior ServiceNow Administrator and Developer with 8 years of hands-on experience designing, administering, and optimizing ServiceNow platforms across healthcare, financial services, government, consulting, and global enterprise environments. Proven expertise in ITSM, ITOM, CMDB, Service Catalog, Integrations, Security, and Platform Upgrades, with a strong focus on automation, governance, and performance optimization. Adept at partnering with business stakeholders to translate requirements into scalable ServiceNow solutions, leading platform enhancements, and supporting complex, highly regulated environments. Recognized for deep technical expertise, strong communication skills, and the ability to improve service delivery through process standardization and automation.
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