Soniya Hariyani

About Soniya Hariyani

Customer Service Associate 2 year and Teacher 3 Years Experienceam a hardworking and dedicated person. I am an excellent team worker and have skills such as Recruitment, Good Communication Skills.I am looking for opportunities in Human Resource. I have three years Experience as a Teacher in JMCT International School Nashik Taught Various Subjects as English, Maths, Hindi, Computer and Gk. Got best Teacher Award in 20••••21. managed and maintained orderly classroom environment cleaning to a 20% reduction in disciplinary incidence organised and participated in community events like open houses strengthening School community relationships. •Customer Support Associate Working as a customer support associate from July 2023 till now result customer complaints in assistant them on calls and emails as well as while maintaining professional attitude assisted customer with enquiry is related to product info, order status, account management return, refunds and resolved the problems they faced handled multiple chats simultaneously and 150 Plus calls in a day during peak hours coordinated and worked with team to achieve the goals provided by supervisors.

Experience

1. Customer Service Associate

   Amazon

   Jul 2023 — Present · Seattle, WA, US

   Working as a Customer service associate since july 2023. Resolved customer complaints and assisted them on calls chats and emails as well as while maintaining professional attitude assisted customer with inquiries related to product info, order status,account management,return and refunds and resolved problems they faced. Handled multiple chats simultaneously and 150 plus calls in a day during peak hours.Coordinated and worked with team to achieve the goals provided by supervisor.

Education

• Savitribai Phule Pune University

  Bachelor of Commerce - BCom, Bcom

• Savitribai Phule Pune University

  Bachelors of commerce bcom