Gourav Soni

About Gourav Soni

Product Leader with 8+ years of global experience building 10+ B2B SaaS and B2C products across fintech, martech, and conversational AI—delivering $100M+ in revenue across India, MENA, and LATAM.I\'ve led 0→1 product launches and scaled PLG motions at Gupshup (AI-led CX platform), IIFL (top-rated trading app), and JSW (digital transformation with McKinsey & BCG). From scaling mobile apps to building enterprise SaaS suites, I thrive at the intersection of data, GTM, and customer-led innovation.I believe in AI-first product thinking, fast shipping, and aligning product strategy to business outcomes. Passionate about building high-performance teams and solving global problems with product-led growth.

Experience

1. Associate Director Product Management

   Gupshup

   May 2024 — Present

   A leading conversational messaging platform powering 10 B+ messages/month on conversational channels; Led high growth PLG initiatives Key Achievements- Fastrack promotion to Associate Director in 20 months – 2.5X faster; recognized as Outstanding Performer \'23 (1/40 in Product)- Pioneered the cPaaS-to-CX pivot, launched core MarTech capabilities viz. Campaign manager, Conversational CDP, 3P Integrations from scratch on ‘Conversation Cloud’ — a next gen B2B SaaS platform, scaling to 10K+ clients globally contributing to $100 Mn MRR Product Leadership and Growth- Led a team of PMs, and cross functional strategic alignment across 9 teams including CPO, CTO, Chief Archs, GTMs, PMM to build & scale CX - Launched & scaled Campaign Manager powering 2B+ messages/month across 10K+ clients and 50+ key enterprise accounts globally- Built global first Conversational CDP integrated with Campaign Manager, Bot Studio, CTX, Agent Assist, AI agents, 3P Integrations enabling brands to drive marketing, commerce and support on WA; acquired 500+ clients and drove $50M+ MRR - Drove 15% uplift in read rates & 10% increase in user interactions by building multi-language personalization & interactive campaigns - Increased volume by 20% by launching RCS & Automated drip campaigns; improved delivery rates by 10% by building channel failover - Saved $10M+ MRR from churn; led 7-month roadmap & solved duplicate number problem in Brazil/Mexico impacting 2-way use cases Strategic initiatives and customer impact- Enabled collections worth $2.3M for IDFC bank and worth $1.2M for Reserva Brazil via automated and segmented WA Pay campaigns - Drove 6X ROI for Petromin (Middle East) via predictive, intelligent, interactive drip campaigns, unlocking $6K+ added MRR - Drove 7X growth in organic leads for The Sleep Co. & Vivo via QR-to-WhatsApp CX; scaled across 15 brands, driving 3X uplift in MRR

Education

• Indian Institute of Technology, Bombay

  Dual Degree

  2012 — 2017

• Choithram School (North Campus)

  Higher Education, Science

  2004 — 2010

• GrowthX®

  Product & Growth Program, Business Administration and Management, General

Skills

• Marketing
• Product Management
• Matlab
• Social Media
• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Engineering
• Characterization
• Operations Management
• Spectroscopy
• Management
• Chemical Synthesis
• Microsoft Office
• Html
• Teamwork
• Team Management
• Nmr
• Non-Governmental Organizations (Ngos)
• Entrepreneurship
• Microsoft Powerpoint
• Uv/Vis
• C++
• Research and Development (R&D)
• C
• Programming
• Public Speaking
• Business Strategy
• Microsoft Word
• Research
• Data Analysis
• Chemistry
• Supply Chain Management
• Affilia
• Leadership