Sonia Talati
- Role
- Senior Leader - Conversational Ai at GoDaddy
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Sonia Talati
Digital first-minded leader, modernizing the world through forward-thinking solutions…
Experience
Senior Leader - Conversational Ai
Feb 2021 — Present
Save customer support $12 million/year—without reducing human resources—under my leadership, by impacting the messaging/voice channel mix and increasing chat engagement. With 20 million customers all over the world, launch virtual assistants on a global scale, setting industry norms. Work heavily with engineers and developers to integrate authentication and technical scalability, unlocking a whole new universe of capabilities, including LLMs. Officialize style guide and branding standards to coach conversation designers and cultivate consistency. Drive new initiatives, intents, and product roadmap. Measure new product development with clear metrics and a process for inform decisionmaking.
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