Sonia Martinez

About Sonia Martinez

Skilled at leveraging a collaborative leadership style to accomplish all short- and…

Experience

1. Office Manager

   Uride Ride2health , Llc

   Dec 2019 — Present · Orlando, FL, US

   Qualify, book, and schedule non-emergency trips for clients.• Well versed in a variety of NEMT software to match up transport requests with the right vehicles, the right routes, and the right schedule in order to confirm that the client can access the vehicle for transportation.• Work with call center to make sure that clients seeking transport are qualified to receive the service and are approved and scheduled for the best possible time for the client’s request.• Keep track of the current location and schedule of all drivers, through the designated routing software, able to calculate trip costs and timing for each transport as accurately as possible ahead of time, in order to help both the client and the provider to best plan and manage each trip.• Ensure that each NEMT driver is properly licensed, outfitted, and insured, and that all pertinent data, such as the riders’ names and trip details, are recorded and properly reported for payment or reimbursement.• Obtained drivers background checks, as well as maintained updated status of CPR/First Aid, Defensive Driving and Passenger Training Certifications.• Negotiate contracts with Medicaid and Medicare Brokers• Managed all phases of recruitment, including defining hiring needs and posting positions • Conducted employee orientation sessions to assist employees in obtaining credentials with Medicaid/Medicare Brokers.• Provided guidance on employee relations and matters of corrective action• Managed and administered all pre-employment assessments to prospective candidates • Managed all new employee on-boarding and ensured all pre-employment forms were properly completed