Sonia Martin
Guest Experience at Salt & Straw
- Role
- Senior Manager of Customer Success and Operations at Dutch Bros Coffee
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Sonia Martin
Most of my professional experience has been focused in marketing operations, communications, training and service in the food and beverage industry. I’m passionate about building processes, content and experiences that support business goals and strengthen customer relationships.What drives me? Creating clarity where there’s complexity while building bridges between teams to address complex problems. I love problem solving, while collaborating with people to create seamless customer journeys. I have experience in public relations, change management, building CX systems, content development, and project management. In my free time, I enjoy running, exploring the outdoors and following sports (sco ducks!).
Experience
Senior Manager of Customer Success and Operations
Jan 2023 — Present
Education
University of Oregon
Bachelor of Science (B.S.)
University of Oregon
Minor
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