Sonia Flamm

About Sonia Flamm

I am a strategic and results-driven executive with deep expertise in partner development, Salesforce integration, and IT transformation, with a passion for driving business growth and operational excellence. Throughout my career, I’ve led cross-functional teams and managed complex, high-stakes initiatives that align with organizational goals, delivering measurable results in fast-paced and rapidly evolving environments.With a proven track record in scaling partner ecosystems and driving co-sell initiatives, I have successfully grown partnerships, increased revenue, and enhanced customer success metrics. I have developed and executed go-to-market strategies, enabled partners with comprehensive training programs, and led innovative AI and data initiatives that position organizations for long-term success. My leadership extends to overseeing multi-million-dollar sponsorships, such as Dreamforce, where I coordinated large-scale events, client activations, and executive meetings to strengthen partnerships and drive brand visibility.My career is built on a foundation of operational excellence, from leading the end-to-end lifecycle of customer-centric service offerings to transforming partner development strategies for global impact. I have a passion for solving complex business challenges, and I bring a data-driven approach to decision-making, ensuring that every initiative is grounded in insights and designed to deliver tangible business outcomes.I thrive on collaboration, mentoring high-performing teams, and cultivating strong relationships with internal and external stakeholders. I believe in fostering an environment where innovation and continuous improvement drive success, and I take pride in helping organizations navigate change, implement transformative solutions, and achieve their strategic objectives.If you’re looking for a partner-focused leader who can align strategy with execution, deliver innovative solutions, and build strong partnerships to fuel sustainable growth, let’s connect!

Experience

1. Cx Crm Offerings and Solutions

   Cognizant

   Oct 2023 — Present · Missoula, MT, US

   Lead end-to-end lifecycle of CX CRM service offerings, including market research, defining value propositions, developing product requirements, setting pricing strategies, and creating financial models. Manage product roadmap, release cycle, and delivery capacity, ensuring alignment with customer needs and business goals. Collaborate with marketing and sales teams to communicate business value and drive market success. As Chief of Staff, supported CX CRM Practice Head in executing strategic initiatives, overseeing cross-functional projects, managing internal and external communications, and building key stakeholder relationships to drive practice growth and efficiency- Delivered development of new solutions and accelerators, driving significant expansion of CX CRM service offerings- Boosted commercial and delivery teams\' ability to sell and implement offerings by launching comprehensive enablement series across organization- Increased internal and external visibility of offerings through successful marketing campaigns, aligning GTM efforts and fostering client engagement- Led strategic project to develop an AI and data prototype, positioning Cognizant as client zero, driving innovation, and showcasing internal capabilities.

Education

• The University of Montana - College of Business

  Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General

  2007 — 2011

Skills

• Project Management
• Customer Service
• Nonprofits
• Market Research
• Social Media
• Integrated Marketing
• Sales
• Non-Profit Marketing
• Excel
• Blogging
• Word
• Facebook
• Google Analytics
• Public Relations
• Social Media Marketing
• SEO
• Powerpoint
• Microsoft Excel
• Wordpress
• Quote – to – Cash
• Time Management