Sonia Chowdhary
Senior Operations Manager (Regional Branch Manager) @Wells Fargo
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WORK HISTORY
Senior Operations Manager (Regional Branch Manager) @Wells Fargo
San Mateo, CA, US
Led a team at Wells Fargo Bank to achieve customer satisfaction goals while fostering a positive work environment. • Developed strategic partnerships with Mortgage Consultants, Financial Advisors, and other departments to enhance service offerings. • Managed human resource functions including recruiting, performance reviews, and compliance with banking regulations.
EDUCATION
Panjab University
Bachelor of Arts (B.A.), Public Administration, Sociology
Ccsf
Certificate; Supervision & Management, HR Management
SKILLS
ABOUT SONIA CHOWDHARY
Regional Branch/ Operations Manager for 10 years total 19+ years of experience driving performance, efficiency, and team development in high-volume, customer-focused environments.Throughout my career, I have led large teams, optimized workflows, and implemented digital solutions that improve both operational performance and customer experience. I am passionate about building high-performing teams, streamlining processes, and delivering measurable business results.Key achievements include:• Reduced operational costs by 18% through process optimization• Improved service efficiency, reducing wait times by 40%• Increased digital adoption by 20% through strategic initiativesI bring a strong background in operations management, workforce planning, risk & compliance, and cross-functional collaboration. I thrive in fast-paced environments where I can drive change, improve performance, and create scalable solutions.
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