Sonia Boska
Director, Transformation Initiatives at HomeServe USA
- Role
- Director Customer Experience at HomeServe USA
- Location
- Orange County, NY, US
- LinkedIn followers
- 500 followers
About Sonia Boska
Innovative and customer focused professional with extensive experience leading complex projects and change initiatives for national healthcare and telecommunications organizations. Established a track record of positioning organizations for increased success by driving organizational strategy and enhancing operational effectiveness.Natural leader – recognized by the executive team for ability to structure, plan and lead execution of large-scale and complex projects. Trusted advisor – rally support for high return technology investments and transformative process improvements.Skilled communicator – articulate processes and data in engaging, benefits-focused presentations.
Experience
Director Customer Experience
Jan 2017 — Present · Norwalk, CT, US
Skills
- Contact Centers
- Customer Satisfaction
- Cross-Functional Team Leadership
- Project Portfolio Management
- Team Leadership
- Call Centers
- Project Management
- Business Strategy
- Program Management
- Project Coordination
- Management
- Strategic Planning
- Strategy
- Leadership
- Continuous Improvement
- Business Analysis
- Customer Experience
- Problem Solving
- Operations Management
- Telecommunications
- Analysis
- Business Intelligence
- Process Improvement
- Vendor Management
- Business Process Improvement
- Mobile Devices
- Call Center
- Product Management
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