Sonia Baig

About Sonia Baig

Dedicated, motivated Store Manager with a strong background in team building and…

Experience

1. Store Manager

   Starbucks

   Oct 2004 — Present · Irvine, CA, US

   Promoted several times to manage daily performance and operations for $40k location, driving recruitment, hiring, and training to cultivate top-performing teams of 35+members focused on growth and delivering consistently outstanding customer service. Oversees budgeting, payroll, scheduling, sales tracking, and reporting, performing inventory control and product merchandising to grow margins and drive operational efficiency.• Upholds compliance with labor and employment regulations and company HR policies, driving employee engagement by providing clear communication and support and maintaining an employee retention rate of 95%.• Collaborated with HR and District manager by staying up to date with any corrective actions including processing employee separation• Enforcing company policies to avoid internal product theft, cash shortage, and time theft• Screens and assesses applicants, performing interviews and onboarding to bring in top candidates for key vacancies, creating an environment focused on customer service, teamwork, and productivity.• Maintains responsiveness to service demands by promoting team collaboration, driving productivity and efficiency by fostering a cooperative environment built on mutual success.• Developing and building capabilities in leaders to become the best leaders the world is waiting for.• Conducts monthly and quarterly store meetings to ensure alignment, providing training and guidance regarding upcoming sales promotions and new inventory while soliciting employee feedback and reinforcing best practices.• Assesses training needs and monitors training programs to identify performance gaps, conducting root cause analysis to implement impactful process improvements that enhance speed and quality of service.• Manage quarterly \"Partner of the Quarter\" employee recognition programAdditional Experience: Barista, Shift Supervisor, and Assistant Manager 2004 to 2014

Education

• Pierson high school ,

  High School

  2002 — 2004

• Baruch College, City University of New York (CUNY)

  Bachelor of Business Administration (BBA)

  2011 — 2014

Skills

• Social Media
• Driving Results
• Time Management
• Loss Prevention
• Customer Satisfaction
• Visual Merchandising
• Public Speaking
• Management
• Team Building
• Inventory Management
• Retail Sales
• Leadership
• Employee Training
• Pnl Management
• Store Operations
• Customer Service