Sonia Thompson
Customer Service Sales Representative @Dentsply Sirona
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WORK HISTORY
Customer Service Sales Representative @Dentsply Sirona
Sarasota, FL, US
Process sales orders and provide technical support of dental equipment, consumables and lab services to dental and orthodontic practices; as well as, dental labs• Provide excellent customer service to end users and outside sales team members. • Provide web-support to practices by helping them link and update their accounts information contributing to increase and smooth on-line orders. Transfer effectively the account information to internal admin and web-team members.• Help process returns and repairs. • Process payments, claims and credit re-bills. • Follow internal customer service procedures and processes effectively and on a timely manner.• Provided excellent bilingual sales support, managing medical and dental terminology. • Exceed sales quota by up-selling and cross selling product lines, showing knowledge proficiency on the product line and using the promotions effectively. Helping process regional sales team members orders while providing them with necessary technical sales support. Creating a strong team build relationships.• Able to manage effectively a large volume of inbound calls.• Help practice management teams with their web on-line account set-up and connectivity. Maintain practice information and processes updated. • Act as front-line with accounting issues.• Follow SBU return and repair policy ensuring customer satisfaction. • Schedule lunch and learns for outside sales team members.• Help outside team members to increase the numbers of leads. • Provide technical support for equipment used in the practices and lab.
EDUCATION
Http://Www.iupui.edu/
Bachelor of Science (B.S.), Science Major. Business Management and English Minor
Middle Tennessee State University (MTSU)
Bachelor of Science - BS, Minor in Chemistry
Old Dominion University
Bachelor of Science (B.Sc.), Specialty: Business Management and English
Indiana University Indianapolis
Science, General Science - Transfer as a Senior to Old Dominion University
ABOUT SONIA THOMPSON
7+ successful years of proven management skills • 15+ successful years of combined customer service, inside and outside business to business sales experience specialized in biotechnology and healthcare industry. • 3+ years of trade-show management experience.• National and regional sales manager, successfully managed 5 to 17 sales teams members by creating excellent team work communicating effectively goals and managing traveling schedules. • Recruited, hired and trained customer service and sales team members. • Proven prioritization, presentation, budgeting, time schedule management, project management and planning skills• Results-driven, sales goal oriented & team-oriented.• Managed sales establishing strong relationships as a national, regional manager with sales teams members; as well as with Global distributor’s sales teams while maintaining an open line of communication with upper management. • Possess administrative and operational office management experience.• Able to handle a large volume of calls while processing sales orders, claims, payments and repairs.• Possess strong articulated persuasive negotiating skills. • Develop long term business relationship with decision makers at medical, dental practices, small to medium size labs, hospitals, surgery centers, bioscience research labs, pharmaceutical labs. • Extensive experience selling medical equipment, lab equipment, consumables and lab services directly or through approved vendors in hospitals and medical centers. Worked directly with Cardinal Health, Fisher Scientific and GE sales teams. • Able to manage multiple software systems. • Offer advertisement placement experience. • Excellent account management and negotiation skills with effective closing.Fluent in Spanish and English. Offer excellent communication and interpersonal skills. Open to Travel.
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