Sonia Taveira
Workforce Manager @TD
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WORK HISTORY
Workforce Manager @TD
EDUCATION
George Brown Polytechnic
Human Resource management, Business Administration and Management, General
SKILLS
ABOUT SONIA TAVEIRA
What I Do:I am currently a Team Manager for North American Customer Operations in Canada. I have been part of the TD Team for over 10 years and have loved every moment of it. I have my Business Administration diploma with a centralized focus on Human Resource Management. I am looking forward to applying my knowledge and skill sets in this field in developing my career.I am a strong advocate in the Customer Experience. I enjoy developing and promoting my team.During my free time, I enjoy spending time with my loved ones, as well as indulging in cinematography.Current/ Past Projects:Past project as a representative for the Women in Leadership Committee in GTR. As well as the lead for our Women in Leadership committee in the district. I enjoy promoting and recognizing women in leadership and learning from my fellow women in leadership.SkillsNACO, TEAM MANAGERScheduling support to ensure we meet customer demands Effectively manage Contact Center Representatives to achieve high moral and excellence in customer service.Increasing business results through daily coaching and biweekly meetingsAchieve business objectives by executing business plan, Epic award winnerChange management Technical expertise to ensure smooth NACO operations.HUMAN RESOURCES COORDINATORCoordinated HR policies, and programsProvide team managers with assistance of any HR related inquiresProcessed all termination, hires, and leavesAssisted with compensation matters with payroll partnersMANAGER OF CUSTOMER EXPERIENCEWomen in leadership committee representative for GTA.Improve the overall customer experience proactively through Legendary Customer Service Representative observational coaching daily.Lead and apply the performance management process, supporting employees in their personal and performance development by utilizing learning maps and external courses. Certifications/ Licenses/ Recognitions/ Designations:Canadian Securities InstituteInvestment Funds in Canada (2011)Champion - 2013Top Advisor Award (Q3)- 2012Front Row Centre (Q4)- 2012BCO 2016Interests- Watching Movies/Cinematography- Spending time with family and friends- Playing and watching soccer
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