Sonia Sharma
Cx Manager (Customer Experience Strategy Governance) @Air Canada
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WORK HISTORY
Cx Manager (Customer Experience Strategy Governance) @Air Canada
Toronto, ON, CA
EDUCATION
Transitioning to Leadership Roles
Coaching Program, Organizational Leadership
IMT, Ghaziabad
Branding & Marketing, Marketing/Marketing Management, General
Daulat Ram College (University of Delhi)
B.A. Honours (Economics), Economics
Delhi School of Economics (University of Delhi)
Masters in Economics (M.A.), Economics
ABOUT SONIA SHARMA
A consumer insight and brand communication professional with 13 years of experience in Consumer Insights, spanning both in Asia market as well as the Canadian retail, CPG industries. Adept at combining qualitative and quantitative analysis, as well as consumer and market trends to provide rich, well-rounded category, customer and consumer insights that drive actionable business recommendations. Rich experience in Brand communication and brand positioning. Virtual FGD moderation, ethnography, qualitative research - a behavioural science enthusiast!
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