Sonia Sahdev
Retail Channel Performance, Director Operational Excellence @Scotiabank
Signup · Get unlimited contacts
WORK HISTORY
Retail Channel Performance, Director Operational Excellence @Scotiabank
Lead digital enablement initiatives to enhance customer and employee experience. Manage competitive market research to inform strategic decisions and optimize channel performance. Lead AI vendor selection and AI solution adoption, improving operational efficiency and service delivery. Collaborate with technology teams on retail branch experience infrastructure, hardware, and software solutions.
EDUCATION
Society of Management Accountants
Certified Management Accountant (CMA)
Graduate School of Retail Bank Management, CBA
Retail Banking
Schulich School of Business - York University
Bachelor of Business Administration (BBA), Finance
Wilfrid Laurier University
Master of Business Administration (MBA)
ABOUT SONIA SAHDEV
Visionary and results-oriented banking executive with 20+ years of cross-functional experience spanning Retail, Commercial, HR, Finance, Real Estate, and Client Experience Centre (Contact Centre). Proven track record of driving enterprise transformation, analyzing and delivering on complex problems, delivering significant efficiencies, and leveraging AI, analytics, and emerging technologies to improve productivity and experience. Adept at building high-performing teams, influencing diverse stakeholders, and fostering a culture of accountability, innovation, and inclusion.Known for balancing big-picture vision with detail-oriented execution, leveraging strong financial and business acumen.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.