Sonia Nair
National Head - Customer Service
- Role
- Vice President and Head Customer Service at Blue Dart
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sonia Nair
National Customer Service Head and Customer Experience Strategist dedicated to advancing customer satisfaction through strategic leadership and innovative solutions.Highlights of Qualifications:**Strategic Leadership**: Dedicated to advancing customer satisfaction through strategic leadership and innovative solutions.**Experience**: Over 24 years of experience spearheading customer-centric initiatives across diverse industries.**Achievements**: Proven track record in optimizing service delivery processes, enhancing customer loyalty, and increasing retention rates.**Team Leadership**: Skilled in building high-performance teams and fostering a culture of excellence and empathy.**Expertise**: Proficient in implementing CRM systems and leveraging data analytics to drive actionable insights.**Certifications**: Certified Director with comprehensive knowledge of governance practices and strategic leadership.**Holder of an ESG (Environmental, Social, and Governance) certificate, demonstrating commitment to sustainable business practices.**Commitment**: Dedicated to continuous improvement and delivering memorable customer experiences.
Experience
Vice President and Head Customer Service
Oct 1999 — Present · Mumbai, IN
Education
MBA- FINANCE - ITM MUMBAI
Finance and Financial Management Services
1993 — 1995
Versova Welfare Association High School
Master of Business Administration (MBA), FINANCE
Skills
- Team Management
- First Choice Initiative Champion
- Logistics
- Crm
- Supply Chain Management
- Vendor Management
- Inventory Management
- Customer Service
- Project Management
- Operations Management
- Supply Chain
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