Sonia Mamgain

About Sonia Mamgain

Experienced Collections & Risk manager, with over 12 years experience in international high profile credit & collections management functions. Extensive international experience including transition of South Africa Collections from Johannesburg to India. In Genpact now part of the Order to Cash (OTC) Practice at Genpact, supporting Global OTC solutions across Various Industry verticals like Manufacturing, Services (Financial, Internet, Advertising, etc), Consumer Products, Hi-Tech and Pharmaceuticals. Responsible for Solutioning & Consulting, Conducting solution identifications/due diligence, RFX responses with potential customers to drive growth and to ideate, create, benchmark and support operationalization of best practices across existing clients within Order to Cash Domain (i.e. Order to Cash, Billing, Accounts Receivables, Master Data Management, Order Management) Key strengths are - Customer focus : Drive to deliver great customer experience to internal and external customers - Results Driven : Target and metric driven to ensure objectives are delivered in time - Strong People Manager: Team player, people manager and coach who motivate teams to ensure results are delivered. Remotely managed the team in Johannesburg- Dealing with ambiguity : Change manager who adapts quickly to changing environments and is capable to re-align existing strategies to accommodate the change - Critical Thinking - Excellent interpersonal skills : Comfortable in interacting with people across all levels. Specialties: Business Acumen,Build Effective Teams,Intellectual Horsepower,Learning on the Fly,Problem Solving,Change management, Project management, Solutioning & Consulting

Experience

1. Sr Manager Order to Cash Subject Matter Expert

   Genpact

   Aug 2016 — Present

Education

• Convent of Jesus and Mary ( Dehra Dun)

  High School, English,Science,

  1991 — 1992

• D.A.V. College, Garhwal University

  Graduate, Economics & English

  1994 — 1997