Sonia Marie
- Role
- Technical Customer Success Manager at Docusign
- Location
- Myrtle Beach, SC, US
- LinkedIn followers
- 500 followers
About Sonia Marie
I\'m an experienced software technology professional with 15+ years in Customer Support…
Experience
Technical Customer Success Manager
Sep 2022 — Present
Cultivating and managing the technical health of an assigned stack of Enterprise Premier accounts - Driving resolution of complex technical issues, including troubleshooting, escalation, regression testing, and performance monitoring - Operating as the “voice of the customer” inside DocuSign cross-functionally - Delivering proactive technical services to customers, including guidance on existing and upcoming services, technical health assessments, integration optimization consulting, and a regular cadence of communication on technical milestones - Ensuring consistent delivery of all Enterprise Premier Support program components
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