Sonia Bhatia

About Sonia Bhatia

Experienced Customer Service Specialist with a demonstrated history of working in the information technology and services industry. Skilled in Microsoft Excel, Microsoft Word, German Language translation, Microsoft Office, and Microsoft PowerPoint. I have studied German language from Goethe Institute, New Delhi and passed out with B2 level certificate. I am a professional language expert and can translate as well for client convenience. Strong support professional with a BCom - Bachelor of Commerce from School Of Open Learning.

Experience

1. Customer Service Analyst

   Accenture

   Sep 2022 — Present · Gurugram, IN

   I was working with Procurement team where the 3-way match were followed starting from Purchase requisition generation to PO creation and then Invoice verification.2. Also doing financial analysis considering Open PO amounts on yearly basis.3. Determining the roles and responsibilities of each team member, inspiring and motivating them to perform better by providing feedbacks regularly, conducting 1-0-1, sharing monthly scorecards and sharing future plan of action for their constant growth. Directly communicating with the Stakeholders over calls and emails for process update.5. Preparing Weekly, bi-weekly and monthly reports to capture SLA\'s and KPI\'s.6. Managing ad-hoc tasks and responsibilities assigned by the leadership. Conducting Knowledge transfers and creating DTPs and updating them simultaneously.

Education

• Goethe Institut Indien

  B2, German Language and Literature

• School Of Open Learning

  BCom - Bachelor of Commerce, Business/Commerce, General

  2016 — 2019

• DAV Public School Faridabad

  Class X

• DAV Public School Faridabad

  Class XII, Business/Commerce, General