Sonia

About Sonia

An ambitious business professional with over 10+ years of experience in the…

Experience

1. Key Account Manager

   Sitics Logistic Solutions Pvt Ltd

   Jul 2025 — Present · Noida, IN

   Responsible for efficient and effective operations of activities pertaining to First Mile & Last Mile Operations, reverse pickup and ground operations.• Handling customer’s escalations related to pick up, delivery exceptions, reverse pickup, damage shipments, billing discrepancies, weight dispute cases and managing Credit Note/debit note forvendor/courier partner.• Co-ordination with internal team like Accounts, IT, Sales, Customer support & Marketing for daily operations.• Providing support through e-mails & phone in order to resolve queries and provide requiredinformation’s to clients.• Ensuring Pickup and delivery SLA to be met and coordinating with all major clients & courier companies.• Prepares customer specific basis charts and reports for procurement agents and management to support analysis and management of procurement elements (e.g, supplier cost, delivery, quality).• Entered data, extracted data, and performs limited updates of databases for procurement agents,management, and other customers to ensure data integrity and timelines.• Collected, organized, edited, and provided data from various computer systems and databases toprocurement agents and management to effectively evaluate processes and performance within theprocurement cycle. Scheduled and organized meet, recorded and distributed meeting minutes andagendas, processes and files forms and documentation and performs other administrative tasks to assistin the efficiency of procurement operations. Communicated with procurement agents and internalcustomers to assist in the identification and resolution of issues associated with the procurement cyclesuch as quotes, billing, contracts, and other documentation discrepancies, to ensure contractualcompliance. metrics management, ecommerce and first mile and last mile operations.

Education

• Mahatma Gandhi University

  Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management

• Chaudhary Charan Singh University

  Bachelor of Arts - BA

  2006 — 2008