Soni Verma
Head - CRM at Sahu Land Developers
- Role
- Head Crm at Sld Group
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Soni Verma
CRM professional with 15+ years rich experience in Real Estate, expert in Team…
Experience
Head Crm
Apr 2023 — Present · Lucknow, IN
Leading & guiding CRM team vertical for all operations including Collection, Post-sale processes, Possession, Registry etc. • Leading the Collections/Backend operations team with key focus on ensuring optimal utilization of resources & abilities • Responsible for building & implementing CRM/Collection strategies for achieving profitability norms. • Responsible for managing Customer Service, Complaint/Escalation, Process, Reconciliation & Team management • Verifying & approving final settlements, Interest waiver, property transfers • Ensuring complete & proper documentation leading to handover of physical possession of units • Managing Channel Partners network, Dealer Commission, Bank Loans, APFs & Mortgages. • Coordination with Sales, F i n a n c e & Accounts, Construction & Liasioning teams to ensure smooth processing & assuring client satisfaction. • Obtaining necessary approvals from Management required for better CRM functioning. • Preparation and presentation of MIS reports of assigned processes on scheduled basis to the Top management
Education
Carmel High School
High School
1997 — 1998
Rani Laxmi Bai Memorial School
Intermediate
1999 — 2000
Lucknow University, Lucknow
Bachelor of Arts - BA
2000 — 2003
Symbiosis Centre for Distance Learning
PGDBA
2007 — 2011
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