Soni Sharma
Operations Associate || US Mortgage|| Marketing Associate || Process Associate || Product Operations Specialist || Associate Analyst
- Role
- Operation Analyst at Better
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Soni Sharma
Experienced analyst and consultant with 4 years experience in financial services industry, retail and inbound sales. Skilled in customer service operations, analytical skills, communication and time management. Meets job demands and deadlines through diligent work-ethic and dedication to quality.
Experience
Operation Analyst
May 2021 — Present · Gurugram, IN
Proficient in using lead generation tools and databases to extract relevant data and convert it into actionable leads. Utilized raw data, including client\'s area of interest, price range, selling/buying preferences, and contact information, to create leads for the real estate agent team.Collaborate with the internal mortgage team to identify suitable real estate agents for clients, taking into account their area of interest, expertise, and availability.Adept at analyzing client requirements and matching them with the skill sets and expertise of real estate agents.Serve as a trusted middle man between the internal mortgage team, real estate agents and clients, handling escalations related to matching clients with their real estate agents based on their area of interest and other criteria. Managed 100+ monthly client, internal team, and agent escalations.Communicate with real estate agents to gather information about the client\'s progress in the sales funnel, ensuring transparency and providing insights to the mortgage team.Develop and implement nurturing client workflows, providing ongoing support and guidance to clients throughout their journey.Demonstrate exceptional organizational skills in managing a high volume of client and agent interactions, ensuring accurate documentation and timely responses.Maintain detailed records of client-agent interactions and feedback, contributing to comprehensive reporting and analysis to drive continuous improvement initiatives.Stay up-to-date with market trends, real estate industry regulations, and best practices to ensure compliance and provide knowledgeable guidance to clients and agents.
Education
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Engineering (B.E.), Computer Science
2010 — 2014
Jaipuria Institute of Management
Master of Business Administration - MBA, Marketing/Marketing Management, General
2016 — 2018
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