Song Cheng
Solving problems one at a time. ITSM Product Manager, AVP | MBA | PSPO II | PSM
- Role
- IT Scrum Master Project Manager at Travel Guard
- Location
- Stevens Point, WI, US
- LinkedIn followers
- 500 followers
About Song Cheng
With over 20 years of experience in IT service management, I am a versatile and results-oriented IT Product Manager. My role involves overseeing the development and integration of innovative solutions that enhance customer experience and operational efficiency.As a certified Product Owner, Scrum Master and a business analyst, I leverage Agile principles and methodologies to facilitate cross-functional collaboration, prioritize tasks, and deliver value to stakeholders. I have successfully led multiple projects that involved creating and monitoring API integration, producing value stream maps, and automating enterprise access provisioning. I am a continuous learner who strives to keep up with the latest trends and best practices in the IT industry. I have completed an Executive MBA program that focused on strategic planning, marketing strategies, and forecasting.My extensive background in stakeholder engagement, software and business process analysis, backlog management, development, and release management gives me the leverage I need to ensure success from technical and business perspective.
Experience
IT Scrum Master Project Manager
Aug 2024 — Present · Stevens Point, WI, US
Education
University of Wisconsin–Oshkosh
Executive MBA
University of Wisconsin-Stevens Point
Bachelor of Science - BS, Computer Information Systems
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