Sone Ojah
Customer Support Specialist | Chat, Email & Phone Support | Problem-Solving & User Experience
- Role
- Customer Support Representative at ATHENA Consulting
- Location
- Bowie, MD, US
- LinkedIn followers
- 500 followers
About Sone Ojah
Hey there!I won’t bore you with a long backstory, but I’ve spent the past couple of years working in customer support across chat, email, and phone, helping people figure things out when something isn’t working the way it should. A lot of the time, it’s not just about fixing the issue, it’s about making things make sense. I focus on breaking things down clearly, guiding people step-by-step, and turning what could be a frustrating experience into something straightforward and manageable. I’m comfortable working in high-volume environments, managing multiple conversations at once, and staying organized while keeping my responses clear, accurate, and helpful. I’m also naturally drawn to design and problem-solving. I often think about how systems and experiences can be simpler, smoother, and more intuitive and I’m continuing to explore that more intentionally.
Experience
Customer Support Representative
Sep 2025 — Present · MD, US
Education
University of the People
Bachelor of Applied Science - BASc, Computer Science
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